Rules and Regulations

Guaranteed Ride


FREE Uber rides home to qualifying commuters who carpool, vanpool, or ride public transit.

Guaranteed Ride Home Rules & Regulations


Use of the Guaranteed Ride Home (GRH) program is solely for registered participants who utilize an alternative to driving alone to or from work/school an average of three (3) days per week. The program is limited to six (6) trips per participant per year and only for unexpected emergencies from the place of employment or college/university address listed on the commuter’s registration in the South Florida Commuter Services (SFCS) database. GRH vouchers are non-transferable and should only be used by the registered commuter associated with the voucher. Registrations must be submitted by the individual requesting to participate in the program.

In order to participate in the GRH program, commuter employment or college/university locations must be located within SFCS’ seven (7) county service areas (Monroe, Miami-Dade, Broward, Palm Beach, Martin, St Lucie, or Indian River county). Commuter employment locations must consist of a business/commercial address, a registered business phone number, and employ more than one employee. Colleges/universities must be registered with the State of Florida as a higher learning institution. SFCS has the right to verify employment and/or enrollment for any commuter submitting a registration or participating in the program. At any time, if a commuter is unable to verify their employment/enrollment, or their employment/enrollment location does not meet the above stated criteria, the registration may be denied, or the commuter can be terminated from the program. SFCS also has the right to request verification of a commuter’s alternative mode use.

Emergencies are defined as circumstances which require you to leave your place of employment or college/university during the workday to respond to an illness or urgent situation, your carpool or vanpool driver must unexpectedly leave due to an illness or urgent situation, or you are required to work unscheduled overtime. You are not eligible to receive a GRH taxi ride in the event that you have worked your scheduled workday/shift and your alternative mode of transportation is available. The only authorized pick-up location is the employment or college/university address on file with SFCS. Changes to a commuter’s employment address will take 24-hours to process and cannot be made at the time of the emergency. Any requests for trips which travel outside of SFCS’ seven (7) county service area are up to the discretion of SFCS.

The GRH program may not be used for personal errands, scheduled overtime, pre-planned appointments or activities, business related travel, vehicle malfunctions (car break down), bad weather conditions, transit failures, or trips to the worksite. SFCS has the right to deny the use of an GRH voucher at any time.

When contacting SFCS to request a GRH trip, commuters must have the complete destination address. Uber/Lyft or taxicabs will not be dispatched to incomplete addresses. A valid GRH voucher is required to utilize the services provided through the GRH Program. Vouchers will only be accepted by contracted taxicab companies and cannot be used without prior approval. Taxicab companies will not accept photocopies, facsimiles, or expired vouchers. SFCS is not responsible for lost or stolen vouchers. Vouchers must be provided to the taxicab provider at the beginning of the ride. Participants using a GRH must complete and sign the GRH voucher before presenting to the cab driver for payment. Failure to complete and sign your GRH voucher will result in a violation for you, and you may be responsible for payment of the taxi trip.

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If you are found to violate any of the rules and regulations of the GRH program you will receive a violation. Receiving two (2) violations will result in immediate termination from the program for up to one (1) year. Use of duplicate or altered vouchers will result in immediate termination for a period of up to one (1) year. Continued abuse of the program may result in permanent termination. SFCS reserves the right to modify or eliminate any or all portions of this program at any time. SFCS has the right to remove or deactivate a commuter if they are found violating any of the rules and regulations of the GRH program.

In addition, as a registered participant in the GRH program you, on behalf of your heirs, successors, or assigns, release and hold harmless your employer, the Rideshare (Florida) and/or the Guaranteed Ride Home program, the State of (Florida), and CTS Engineering, Inc. from any liability, claims, and demands of any kind whatsoever, including but not limited to any liability for personal injury including death, loss, theft, or damage to your personal property, loss of income, consequential damages (hereinafter “losses”) resulting from delays or absence of a cab or termination of this program. You also agree that you will seek recovery from the taxicab company providing your ride, and not your employer, the Rideshare (Florida) and/or the Guaranteed Ride Home program, the State of (Florida), or CTS Engineering, Inc. for any losses occurring during transport.