FREQUENTLY ASKED QUESTIONS

Guaranteed Ride Home (GRH) Program

The Guaranteed Ride Home (GRH) program is a FREE service that pays for your Uber, Lyft or taxicab ride to get you home from work if an emergency arises that requires you to leave work early or if you unexpectedly have to work late.

The Guaranteed Ride Home (GRH) program provides 6 (six) FREE Uber, Lyft or taxicab rides home to commuters who carpool, vanpool, ride transit, bike, or walk to work at least three days a week. To be eligible you must live or work in Miami-Dade, Broward, Palm Beach, St. Lucie, Martin, Monroe or Indian River counties.

For more information, please visit:

https://www.1800234ride.com/guaranteed-ride-home/what-is-the-guaranteed-ride-home-grh-program/

Eligible “emergency” situations include the following:

  • Illness of the commuter or a member of his/her immediate family.
  • Unscheduled/unplanned overtime or extended work hours.
  • Carpool/Vanpool driver’s or passenger inability to make the scheduled trip home due to an unexpected work schedule or illness.
  • Regular transit service is unavailable or inaccessible.

You will ONLY be picked up from your work address on your South Florida Commuter Services (SFCS) profile. You will not be able to utilize your voucher for a Guaranteed Ride Home (GRH) trip if you request a ride from another location.

As part of the Guaranteed Ride Home (GRH) program, you will receive up to 6 (six) GRH rides per year. The six GRH rides will be automatically replenished (to 6) on October 1st annually. Unused GRH rides will not carry over to the new year.

Your six GRH rides will be automatically replenished (up to 6) on October 1st annually. Unused GRH rides will not carry over to the new year.

You must previously be a registered commuter with South Florida Commuter Services (SFCS). Registered SFCS commuters must call 1-800-234-RIDE (7433) to request a free GRH ride. Our Customer Service Representatives will do the rest.

Some after-hours trips, or if you elect to use a taxicab (as an alternative to Uber/Lyft), you will need to log into your SFCS profile at www.1800234ride.com/, download, redeem, and print out your paper voucher. Your paper voucher must be presented to the taxicab driver prior to the start of the GRH ride. Please have your paper voucher ready before calling SFCS at 1-800-234- RIDE (7433) to request a GRH ride.

As a registered commuter, you can access your vouchers by logging into your SFCS profile.

On your SFCS profile click on “My Rewards”, then click on “Show Details and Inventory” below and click on “GRH Voucher (In Stock) 1 Point.” Redeem your voucher using 1 point, and you will have access to your GRH voucher. Print this voucher out and hand it to the taxi driver at the beginning of the GRH ride when you are picked up.

Any altered voucher will be render invalid.

UBER/LYFT OPTION

If requesting a GRH ride using Uber/Lyft, you do not need to have a printed voucher on hand. Simply call us at 1-800-234-RIDE (7433).

You can start requesting free GRH rides 24 hours after receiving your South Florida Commuter Services (SFCS) registration confirmation email. Please allow approximately 48 hours for your registration to be processed.

No. As part of the Guaranteed Ride Home (GRH) program, you must call SFCS at 1-800-234-RIDE (7433) and one of our friendly Customer Service Representatives will process the free GRH ride request on your behalf. Any unauthorized GRH rides will not be reimbursed and may result in termination from the program.

TAXICAB OPTION

Yes. Simply call us at 1-800-234-RIDE (7433) to request your free GRH ride.

UBER/LYFT OPTION

Currently, Uber/Lyft options are available Monday through Friday from 8 am to 6 pm. If requesting a free GRH ride using Uber/Lyft, simply call us at 1-800-234-RIDE (7433).

No, you do not need to have the Uber/Lyft app or have an Uber/Lyft account. Once we make the arrangements for an Uber/Lyft driver to pick you up, you will receive all of the details of the ride via text message on your mobile phone. Our Customer Service Representatives can also provide you information on your upcoming ride over the phone.

You will provide your printed GRH voucher to the taxicab driver as payment (gratuity is not included with the voucher). Vouchers must be provided to the taxicab driver at the beginning of the GRH ride. Taxicab drivers will not accept photocopies, facsimiles, or expired vouchers. If you do not have a valid GRH voucher available for payment at the time of your ride, you will be responsible for payment. Participants will not be reimbursed for those services rendered.

No. The Guaranteed Ride Home program is ONLY to be used for rides from your place of employment to your home or Park and Ride lot in the event of UNEXPECTED emergencies or if you are working late without prior notice. Your pickup location must be the work address in your SFCS profile.

The six GRH rides will be automatically replenished (to 6) on October 1st annually.

No. Using another participant’s GRH ride is considered a violation of the program. Both you and the account owner of the GRH ride will receive a violation which may result in immediate termination from the program for up to one year.

Yes. South Florida Vanpool riders who are registered with South Florida Commuter Services are entitled to free GRH rides if the vanpool breaks down. If all members in the vanpool are going to the same location (i.e., Park and Rides, Transit Hubs, etc.), then the group may use one (1) GRH ride. However, if the members of the group are going to separate locations, each member must use his/her own GRH ride.

PLEASE NOTE: If your South Florida Vanpool vehicle breaks down on your way to work, you must call South Florida Vanpool for assistance.

95 Express 3+ Carpool Program

  • Toll-Exemption on the I-95 Express lanes.
  • 6 (six) FREE Guaranteed Rides Home program annually.

The Florida Department of Transportation enables carpools with of three or more people to travel in the 95 Express Lanes toll-free. The carpool must be registered with South Florida Commuter Services (SFCS) prior to traveling in the 95 Express Lanes.

To register, please visit:

https://www.1800234ride.com/95-express-lanes/3carpools/

No. The new vehicle must be properly registered with South Florida Commuter Services. Please contact us immediately at 1-800-234-RIDE (7433) to update your vehicle information and avoid any potential toll charges for using 95 Express.

No, you do not.

However, if you do have a SunPass Transponder you will be responsible for properly shielding it to avoid toll charges while traveling on the I-95 Express Lanes. To request a free SunPass shield, please call us at 1-800-234-RIDE (7433) or email us at [email protected]

It is important to shield your SunPass transponder to avoid any toll charges while traveling on I-95 Express Lanes.

If the transponder is not properly shielded, the toll rate in effect will be deducted from the user’s pre-paid SunPass account.

Only registered 95 Express vehicles that meet the program requirements should shield their SunPass transponders to avoid the toll amount being deducted from their SunPass account.

You will receive your free SunPass transponder shield in the mail after you register your 3+ Carpool with SFCS.

To find a carpool match simply create an account with South Florida Commuter Services by visiting:

https://commute.1800234ride.com/#/dashboard

After creating your account, under Commute Options, input your start and destination addresses and a list of possible carpool matches will appear. Any personal information will be kept strictly confidential. If you choose to contact a potential carpool match it is done within our platform and your identity will not be shared until you start to discuss your commute arrangements.

Once you find your carpool matches, all eligible 3+ passengers must register with South Florida Commuter Services (SFCS) by either calling us at 1-800-234-RIDE (7433) or visiting:

https://www.1800234ride.com/95-express-lanes/3carpools/

At this time, taxicabs and Transportation Networks Companies (TNCs), such as Uber or Lyft, do not qualify for the 95 Express 3+ Carpool program.

Yes, all 3+ carpool participants must be properly registered with SFCS in order for the vehicle to be exempt from 95 Express Lanes tolls. All members of the carpool (driver and passengers) are entitled to the Guaranteed Ride Home (GRH) rides.

Yes. If all members are at least 16 years of age, the carpool can register with SFCS for 95 Express Toll Exemption.

Transit

  • 6 (six) FREE Guaranteed Rides Home annually.
  • Ability to multitask while on the bus/train.
  • Many buses/trains offer free Wi-Fi. 

You should register with SFCS as a transit rider because it is a requirement to take advantage of the free Guaranteed Ride Home program.

To register as a transit rider, please call us at 1-800-234-RIDE (7433) or fill out the short form at:

https://www.1800234ride.com/mass-transit-bus-train-metromover-trolley/

You qualify as a transit rider if you commute using any of the following transit modes (individually or combined) below at least 3 days a week.

  • Express Buses
  • Tri-Rail, MetroRail, Brightline and MetroMover.
  • Traditional Buses (fixed route) 
  • Community Buses
  • Trolleys
  • Ferries and Water Taxis
  • Paratransit Services

Parking Permit Program

Many South Florida businesses, organizations and educational institutions work with SFCS to offer and manage Preferential Parking Programs.

If your place of employment has a relationship with SFCS, you can be eligible for a Preferential Parking Program. To qualify, you must either carpool or drive a Low Emission Vehicles (LEV) to work or school.

Please call us at 1-800-234-RIDE (7433) or e-mail us at [email protected]. Our team will work with you to customize a Parking Program that suits your company’s individual needs.

To register or renew your College/University Preferential Parking Permit, please call us at 1-800-234-RIDE (7433) or visit https://www.1800234ride.com/university-tdm-form/

Your College/University Preferential Parking Permit must be renewed every semester through SFCS.

To renew, please call us at 1-800-234-RIDE (7433) or visit https://www.1800234ride.com/university-tdm-form/

To register or renew your workplace Preferential Parking Permit, please call us at 1-800-234-RIDE (7433) or visit https://www.1800234ride.com/employer-tdm-form/

Workplace Preferential Parking Permit renewals vary between three (3), six (6) or twelve (12) months at your employer’s discretion.

For more information, please contact us by e-mail at [email protected] or call us at 1-800-234-RIDE (7433).

Vanpool Program

  • Toll-Exempt on the I-95, I-75, and Palmetto Express Lanes.
  • 6 (six) FREE Guaranteed Rides Home annually.
  • FREE emergency roadside service.
  • Comprehensive insurance included
  • Month to Month Convenience (no long term commitment)

Everyone is eligible for Vanpool. A group of 4 to 15 people commuting in a South Florida Vanpool sponsored vehicle.

For more information, please visit https://www.commutewithenterprise.com/en.html Why should I register my existing Vanpool with South Florida Commuter Services? You should register your existing Vanpool with SFCS to be eligible for the FREE Guaranteed Ride Home program.

To register your existing Vanpool, please visit https://www.1800234ride.com/register-your-vanpool/

If you are interested in joining and/or starting a Vanpool, please visit https://www.1800234ride.com/join-start-a-vanpool/

Your monthly Vanpool costs will depend on the vehicle type and commute distance. All participants in the group will share the cost of the ride and fuel.

In addition, government and company subsidies may lower the cost of your monthly payment.

For more information, please visit: https://www.commutewithenterprise.com/en.html