Accessibility Statement

Thank you for visiting the official South Florida Commuter Services website at 1800234RIDE.com and reviewing our accessibility statement. South Florida Commuter Services, a program of the Florida Department of Transportation (FDOT), is committed to providing inclusive access to all individuals, including persons with disabilities, across all services, programs, and digital platforms.

Mission

Our mission is to develop and maintain digital content and online services that are accessible to individuals of all abilities. Every visitor has the right to access information independently, conveniently, and without barriers, and to interact with our website in a meaningful and effective way.

South Florida Commuter Services strives to ensure accessibility for all programs and services unless doing so would fundamentally alter the nature of a program or impose an undue administrative or financial burden.

Accessibility Commitment

As part of the Florida Department of Transportation, we aim to align our digital services with the requirements of the Americans with Disabilities Act (ADA) and applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever feasible.

We are continuously working to improve accessibility across our website, including navigation, forms, multimedia, and downloadable resources.

Need Assistance?

If you experience difficulty accessing any part of this website, or if you require information in an alternative format, please contact us and we will make reasonable efforts to accommodate your needs.

Phone: 1-800-234-RIDE (7433)
Website: https://www.1800234ride.com/

We are committed to responding to accessibility requests in a timely and effective manner.

Programs and Services Accessibility

South Florida Commuter Services provides a range of transportation programs, including carpooling, vanpooling, transit incentives, and the Guaranteed Ride Home program, designed to support commuters across multiple counties in South Florida and the Treasure Coast.

We are committed to ensuring that information about these services is accessible to all users, including those using assistive technologies.

ADA Grievance Procedure

If you believe that you have been denied access to services, programs, or information provided through this website, you may submit a complaint or request assistance. We will review all accessibility-related concerns and respond appropriately in accordance with applicable ADA guidelines.

ADA Notice

South Florida Commuter Services, through its association with the Florida Department of Transportation, provides services in compliance with the Americans with Disabilities Act. We are committed to ensuring that individuals with disabilities have equal access to our programs, services, and activities.

Title VI Non-Discrimination

In addition to ADA compliance, South Florida Commuter Services supports Title VI of the Civil Rights Act, ensuring that no person is excluded from participation in, denied the benefits of, or subjected to discrimination under any program or activity based on race, color, or national origin.

Adobe PDFs and Documents

This website may include links to downloadable PDF documents. These files require a PDF reader such as Adobe Acrobat Reader to view.

If you use assistive technology and encounter difficulty accessing PDF content, please contact us so we can provide the information in an accessible format upon request.

Ongoing Improvements

Accessibility is an ongoing effort. South Florida Commuter Services regularly reviews its digital platforms and works to identify and remove barriers to access. Feedback from users plays an important role in this process, and we encourage you to reach out with suggestions or concerns.