Emergency Ride-Home Program Rules & Regulations

Use of the Emergency Ride Home (ERH) program is solely for registered participants and non-transferable.  It is limited to six trips per participant per year and only for unexpected emergencies from the place of employment listed on the commuter’s registration in the SFCS database.  A year is defined as 365 days from the date of the participant’s enrollment/renewal in the ERH program.

Emergencies are defined as circumstances which require you to leave your place of employment during the workday to respond to an illness or urgent situation, your carpool or vanpool driver must unexpectedly leave due to an illness or urgent situation, or you are required to work unscheduled overtime.

The ERH program may not be used from home, transit stations, Park & Ride locations, for personal errands, scheduled overtime, pre-planned appointments or activities, business related travel, vehicle malfunctions (car break down), bad weather conditions, transit failures, or trips to the worksite.  SFCS has the right to deny the use of an ERH voucher at any time.

A valid ERH voucher is required to utilize taxi cab services provided through the ERH Program.  Vouchers will only be accepted by contracted taxi cab companies and can not be used without prior approval.  Taxi cab companies will not accept photocopies, facsimiles, or expired vouchers.  SFCS is not responsible for lost or stolen vouchers.  Vouchers must be provided to the taxi cab provider at the time of use.  Participants who do not provide a valid voucher at the time of the taxi cab ride will not be reimbursed for services provided.

If you are found to violate any of the rules and regulations of the ERH program, you will receive a violation.  Receiving two (2) violations will result in immediate termination from the program for up to one (1) year.  Use of duplicate or altered vouchers will result in immediate termination for a period of up to one year.