Emergency Ride Home FAQ's

What is the Emergency Ride Home (ERH) Program ?

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The Emergency Ride Home (ERH) program provides commuters in Miami-Dade, Broward, Palm Beach, Martin, and Saint Lucie Counties that carpool, vanpool, ride transit, bike, or walk, three or more days a week with six free taxi cab vouchers a year to use in the event of an unexpected emergency or unscheduled overtime.

  • Click Here to register for SFCS’ Emergency Ride Home program.
  • Click Here to access your SFCS personal profile and ERH vouchers.
 

If I am in a South Florida Vanpool and our van breaks down, can we use the ERH program?

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South Florida Vanpools which are registered with South Florida Commuter Services can utilize the ERH program in the event that the vanpool breaks down.  If all members of the vanpool are going to the same location then the group is only required to use one (1) voucher.  However, if the members of the group are going to separate locations, each member must use their own voucher.
 

Where can I be picked-up?

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You will only be picked-up from the work address on your SFCS profile. It is your responsibility to keep your information updated.  You will not be able to utilize your voucher for an ERH trip if you request a ride from another location.
 

How do I arrange a taxi cab ride in the event of an unexpected emergency?

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You must call SFCS at 1-800-234-RIDE (7433) at the time of your emergency. You must also have a valid ERH voucher. SFCS will contact one of their contracted taxi cab provides to pick you up from the work address on your SFCS profile
 

If I participate in the ERH Online Voucher System do I still call SFCS to arrange for a taxi cab ride?

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Yes. Whether you are using vouchers printed from your SFCS personal profile or SFCS pre-printed vouchers, you will need to call SFCS at 1-800-234-RIDE to arrange a taxi cab ride.
 

What do I use as payment for the taxi cab ride?

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You will provide your ERH voucher to the taxi cab driver as payment (gratuity is not included with the voucher). Taxi cab drivers will not accept photocopies, facsimiles, or expired vouchers. If you do not have a valid ERH voucher available for payment at the time of your ride, you will be responsible for payment of your ride. Participants will not be reimbursed for services provided.
 

What happens if I do not have a voucher on hand and I have an emergency?

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If you are registered to utilize the ERH online system, you can log in to your SFCS personal profile and print a voucher at the time of your emergency. Online vouchers are only valid for the date printed on the voucher.

If you have chosen to receive SFCS pre-printed paper vouchers, you must have a voucher available at the time you schedule the trip. If you have access to the internet at the time of your emergency, you can contact an SFCS Customer Service Representative and they can enroll you in the ERH online voucher system. This will allow you to have immediate access to your online SFCS personal profile where you can access an unused voucher.

Vouchers will not be faxed to you at the time of your emergency.

Click Here to access your SFCS personal profile.
 

If I do not have access to my voucher at the time of my emergency can I use someone else’s voucher?

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No. Using another participant’s voucher is considered a violation of the program. Both you and the other participant will receive a violation which may result in immediate termination from the program for up to one (1) year
 

What if I do not have Internet access at my place of employment or do not want to participate in the ERH Online Voucher System?

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You have the option to decide whether you want to participate in the ERH online voucher system or receive SFCS pre-printed paper vouchers. Simply notify SFCS that you wish to receive SFCS pre-printed paper vouchers and they will mailed to the home address in your profile.
 

What if I currently receive paper vouchers but I want to participate in the ERH Online Voucher System?

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You can enroll in the ERH online voucher system at anytime. Simply notify SFCS that you wish to participate and they will set-up your online SFCS personal profile which will allow you to access your ERH vouchers online.
 

What if I have SFCS pre-printed paper vouchers that have not expired but want to participate in the ERH Online Voucher System?

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Any SFCS pre-printed paper vouchers you have are still valid until the printed expiration date. If you enroll in the online system, you will also be able to access your unused/unprinted vouchers through your SFCS personal profile.
 

What if I no longer wish to participate in the ERH Online Voucher System?

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You can opt-out of the ERH online voucher system at anytime. Simply notify SFCS that you do not wish to participate and they will modify your profile to receive SFCS pre-printed paper vouchers.
 

What happens if I print a voucher from my SFCS personal profile and I do not use it?

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You will need to contact an SFCS Customer Service Representative at 1-800-234-RIDE (7433) to assist you.
 

How do I renew my ERH registration?

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You will receive a renewal notice from SFCS one month prior to your ERH registration expiration. If you are registered in the ERH online voucher system, you will receive a notice on your personal profile as well. To renew your registration you can renew your registration online, return the renewal notice via fax, or contact a Customer Service Representative at 1-800-234-RIDE (7433).

Click Here to renew your registration online.
 

If I use the ERH Online Voucher System is my information kept confidential?

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Yes. All information is kept private and only viewed by SFCS representatives.
 

When accessing my SFCS personal profile I noticed that I have other options that allow me to receive carpool, vanpool, and Park & Ride matches.

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SFCS provides a rideshare matching service to commuters in the region. This service matches individuals that have expressed an interest in carpooling or vanpooling to work. SFCS uses your home address, work address, and work hours to find others who live and work near you that you could share the ride with.

If you are able to view these options then you have indicated to SFCS that you are interested in participating in our matching program. If you no longer wish to participate in our matching program, please select the “active” link in the upper left of your profile. This will change your status to “inactive” and remove you from the matching program.

If you are unable to view these options but you are interested in participating in the SFCS matching program, please click on the “inactive” link in the upper left of your profile screen. This will change your status to “active” which will allow you to participate in the matching program.